PATIENT SERVICES REPRESENTATIVE I - Communication Center
Company: University of Texas Rio Grande Valley
Location: Rio Grande City
Posted on: May 26, 2023
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Job Description:
Position Information
Posting NumberSRGV6648
Working TitlePATIENT SERVICES REPRESENTATIVE I - Communication
Center
Number of Vacancies10
LocationRio Grande Valley
DepartmentSchool of Medicine / Clinical Affairs
FTE1.0
FLSANon-Exempt
Scope of Job
Responsible for greeting and registering patients in a caring and
warm manner, handle in-coming patient telephone calls, scheduling
appointments, handling patient queries, collecting and obtaining
accurate insurance information, and time of service collections as
required.
Description of Duties
Acts as the first point of contact for patients in the clinical
setting and provides high-level customer service consistently to
both internal and external customers, while upholding UT Health
RGV's mission, values, and promoting service lines.
Accurately and completely registers patients by obtaining patient
demographic information, while maintaining patient confidentiality
in according with HIPAA guidelines.
Responsible for scheduling, rescheduling, and cancelling all
patient appointments as needed and when appropriate to maximize
patient flow and clinic efficiency.
Responsible for answering incoming calls in a professional, timely
manner, ensuring caller's needs are met and accurate information is
relayed and obtained.
Completes reminder calls as needed; greets incoming patients and
visitors in person or on the telephone and promotes active
listenings responsively to patient concerns or complaints and
provides or seeks appropriate remedies while promoting quality
care.
Check's in and check's out patients through the appropriate
appointment workflows, including verifying patient insurance
eligibility, scanning all necessary identification into the EMR
system, and ensuring completion and accuracy of patient
registration forms.
Performs all necessary daily check-in and checkout tasks as
required for reconciliation purposes, including next day
preparation of charts, deposit reconciliation, and charge
entry.
Maintains patient confidentiality regarding access to patient and
other clinical information via email, computer, fax, and mail.
Verifies patient insurance eligibility and benefits through various
payers, including commercial insurances, Medicaid, and
Medicare.
Obtains the necessary prior authorizations, referrals, and other
insurance documentation needed for all visits as required by the
insurance carrier.
Performs all Time-of-Service collections including collecting
copays, deductibles, and outstanding balances due on the
account.
Educates the patient/responsible parties regarding billing
processes, financial responsibilities, third party benefit
information and, provides estimates of out-of-pocket costs to
patients.
Establishes payment plans for outstanding balances and prepayment
plans for future services; refers patients to Financial Counselors
and screens for charity programs when appropriate.
Answers frequently asked questions regarding clinic services and
appointment related information and is seen as a source of
knowledge to both internal and external customers and knows when to
escalate questions and concerns.
Demonstrates respectful, courteous, professional, and appropriate
behavior that represents the core values of UT Health RGV and
supports the image, mission, and goals of the clinical
enterprise.
May be required to provide coverage at various clinical sites as
needed.
Performs other administrative duties as assigned.
Supervision Received
General supervision from assigned supervisor.
Supervision Given
May supervise assigned support staff.
Required Education
High School Diploma or equivalent.
Preferred Education
Bi-lingual (English/Spanish)
Licenses/Certifications
Preferred: Completion of Medical Office Specialist certificate
program or Medical Administrative Assistant or closely related.
Required Experience
Six (6) months of medical front-office, and/or receptionist
experience in patient registration, scheduling, providing customer
service, and/or insurance verification and eligibility
experienceortwo (2) years of direct customer service.
Preferred Experience
Previous experience with insurance verification and eligibility
with scheduling in a high-volume environment. Experience obtained
in healthcare setting.
Equipment
Use of standard office equipment. Exceptional computer experience
and skills required. Intermediate level skill in Microsoft Office
Suite, and ability to navigate an EMR system.
Working Conditions
Needs to be able to successfully perform all required duties.
Office/Clinical Environment; some travel and weekend work may be
required. May be exposed to airborne illnesses when encountering
patients. Exerting up to 20 pounds of force frequently, and/or a
negligible amount of force constantly to move objects. Must be able
to sit for long periods of time. UTRGV is a distributed
institution, which requires presence at multiple locations
throughout the Rio Grande Valley.
Other
Tact, diplomacy, discretion, and confidentiality of medical
information required in all matters.
Physical Capabilities
N/A
Employment CategoryFull-Time
Minimum SalaryCommensurate with Experience
Posted SalaryCommensurate with Experience
Position Available Date02/06/2023
Grant Funded PositionNo
If Yes, Provide Grant Expiration Date
Posting Detail Information
EEO Statement
It is the policy of The University of Texas Rio Grande Valley to
promote and ensure equal employment opportunities for all
individuals without regard to race, color, national origin, sex,
age, religion, disability, sexual orientation, gender identity or
expression, genetic information or protected veteran status. In
accordance with the requirements of Title VII of the Civil Rights
Act of 1964, the Title IX of the Education Amendments of 1972,
Section 504 of the Rehabilitation Act of 1973, and the Americans
with Disabilities Act of 1990, as amended, our University is
committed to comply with all government requirements and ensures
non-discrimination in its education programs and activities,
including employment. We encourage women, minorities and
differently abled persons to apply for employment positions of
interest.
Special Instructions to Applicants
Dear Applicant,
Human Resources will not be held responsible for redacting any
confidential information from the documents you attach with your
application. The confidential information includes the
following:
Date of Birth
Gender
*Ethnicity/Race
Please make sure that you omit this information prior to
submission. We are advising that Human Resources will be forwarding
your application to the department as per your submission. The
University of Texas Rio Grande Valley reserves the right to
discontinue accepting applications prior to the stated close date
of this position, after meeting the posting requirement of three
(3) calendar days.
If you have any questions, please visit our Careers site at
https://careers.utrgv.edu for detailed contact information.
Additional Information
UTRGV is a distributed location institution and working location is
subject to change based on need.
All UTRGV employees are required to have a criminal background
check ( CBC ). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval
from the Chief Human Resources Officer.
Quick Linkhttps://careers.utrgv.edu/postings/37906
Posting Supplemental Questions
Required fields are indicated with an asterisk (*).
Yes
No
Yes - I currently am employed by the UT System or its
institutions
Yes - I have previously been employed by the UT System or its
institutions
No - I have never been employed by the UT System or its
institutions
6th grade education
10th grade education
High School Diploma or GED
Associates Degree, Technical, or Trade School Degree/Certification
or 60 Hours of College Hours
Bachelors Degree from an accredited university
Masters Degree from an accredited university
Ph. D. or other terminal degree from an accredited university
None of the above
(Open Ended Question)
Less than 1 year
1 year
2 years
3 years
4 years
5 years
6 years
7 years
8 years
9 years
10 years
Over 10 years
Yes
No
Applicant Documents
Required Documents
Optional Documents
Cover Letter/Letter of Application
Unofficial Transcripts
Reference Letter 1
Reference Letter 2
Reference Letter 3
Certifications and Licenses
Training Certificates
Other Document
List of 3 References
Unofficial Transcripts 2
Unofficial Transcripts 3
Letter of Interest
Unofficial Graduate Transcripts
Additional Document
Keywords: University of Texas Rio Grande Valley, Mission , PATIENT SERVICES REPRESENTATIVE I - Communication Center, Sales , Rio Grande City, Texas
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