Patient Services Representative I
Company: University of Texas Rio Grande Valley
Location: Rio Grande City
Posted on: April 5, 2021
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Job Description:
Posting NumberSRGV4480 Working TitlePATIENT SERVICES
REPRESENTATIVE I Number of Vacanciesmultiple LocationRio Grande
Valley DepartmentSchool of Medicine / Clinical Affairs FTE1.0
FLSANon-Exempt Scope of Job Responsible for handling in-coming
patient telephone calls, schedules appointments, providing accurate
patient information, and all other front desk functions. Observes
customer service standards at all times in dealing with patients
and upholds the Clinics mission in providing quality service
ensuring patient satisfaction. Description of Duties Responsible
for answering incoming calls in a professional, timely manner based
on Clinic standards and protocols. Welcomes incoming patients and
visitors in person or on the telephone and listens responsively to
patient concerns or complaints and provides or seeks appropriate
remedies. Schedules appointments accurately maximizing
practitioners time and making sure that the patient is placed in
the appropriate appointment template for their medical needs or
request. When unable to assist the patient, makes sure that the
patient is directed to the appropriate staff for an efficient
resolution of their medical needs. Transfers and or directs calls
to appropriate departments. Answers routine questions regarding
clinic services and appointment related information on directs
unrelated questions to appropriate clinic staff. Ensures that
patients appointments are processed accurately and in a timely
manner by confirming or canceling appointments in accordance with
Clinic policies and procedures. Obtains, documents and verifies
insurance, Medicaid/Medicare and any other type of benefits and
documents in the patients chart accurate patient demographic
information required as per Clinic policies and procedures. May
collect copays and fees for balances due on the account and
complete all batching of patient encounters daily. Demonstrates
respectful, professional and appropriate behavior that supports a
team oriented work environment. May be required to provide coverage
at other clinical sites as needed. Performs other duties as
assigned. Supervision Received General supervision from assigned
supervisor. Supervision Given May supervise of assigned support
staff. Required Education High School Diploma or equivalent.
Preferred Education Bi-lingual (English/Spanish)
Licenses/Certifications None. Required Experience One (1) year of
medical clerical experience providing customer service and/or
medical records experience. Preferred Experience Medical
background. Equipment Use of standard office equipment. Working
Conditions Needs to be able to successfully perform all required
duties. Office/Clinical Environment; some travel and weekend work
is required. May be exposed to airborne illnesses when coming in
contact with patients. Exerting up to 20 pounds of force
frequently, and/or a negligible amount of force constantly to move
objects. Other Tact, diplomacy, discretion, and confidentiality of
medical information required in all matters. Physical Capabilities
N/A Employment CategoryFull-Time Minimum SalaryCommensurate with
Experience Posted SalaryCommensurate with Experience Position
Available Date07/01/2020 Grant Funded PositionNo If Yes, Provide
Grant Expiration Date EEO Statement It is the policy of The
University of Texas Rio Grande Valley to promote and ensure equal
employment opportunities for all individuals without regard to
race, color, national origin, sex, age, religion, disability,
sexual orientation, gender identity or expression, genetic
information or protected veteran status. In accordance with the
requirements of TitleVIIof the civil rights act of 1964, the title
IX of the Education Amendments of 1972, Section 504 of the
Rehabilitation Act of 1973, and the Americans with Disabilities Act
of 1990, as amended, our University is committed to comply with all
government requirements and ensures non discrimination in its
education programs and activities, including employment. Special
Instructions to Applicants Dear Applicant, Human Resources will not
be held responsible for redacting any confidential information from
the documents you attach with your application. The confidential
information includes the following:Date of
BirthGenderEthnicity/Race Please make sure that you omit this
information prior to submission. We are advising that Human
Resources will be forwarding your application to the department as
per your submission. The University of Texas Rio Grande Valley
reserves the right to discontinue accepting applications prior to
the stated close date of this position, after meeting the posting
requirement of three (3) calendar days. If you have any questions,
please visit our Careers site at trgv.edu for detailed contact
information. Additional Information UTRGVis a distributed location
institution and working location is subject to change based on
need. AllUTRGVemployees are required to have a criminal background
check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval
from the Chief Human Resources Officer. Quick
Linktrgv.edu/postings/24842 Posting Supplemental Questions Required
fields are indicated with an asterisk (). +Are you a current UTRGV
employee? + Yes + No +Are you now, or previously, employed by The
University of Texas System or any of its institutions? + Yes - I
currently am employed by the UT System or its institutions + Yes -
I have previously been employed by the UT System or its
institutions + No - I have never been employed by the UT System or
its institutions +Please select your highest level of completed
education. + 6th grade education + 10th grade education + High
School Diploma or GED + Associates Degree, Technical, or Trade
School Degree/Certification or 60 Hours of College Hours +
Bachelors Degree from an accredited university + Masters Degree
from an accredited university + Ph. D. or other terminal degree
from an accredited university + None of the above +Please provide
the field of study for your education: (Open Ended Question)
+Please indicate the number of years of full time work experience
you have directly related to the position in which you are applying
for: + Less than 1 year + 1 year + 2 years + 3 years + 4 years + 5
years + 6 years + 7 years + 8 years + 9 years + 10 years + Over 10
years +Do you meet the minimum requirements for this position? +
Yes + No Applicant Documents Required Documents + Resume Optional
Documents + Unofficial Transcripts + Reference Letter 1 + Reference
Letter 2 + Reference Letter 3 + Certifications and Licenses +
Training Certificates + Other Document + List of 3 References +
Unofficial Transcripts 2 + Unofficial Transcripts 3 + Letter of
Interest + Additional Document
Keywords: University of Texas Rio Grande Valley, Mission , Patient Services Representative I, Sales , Rio Grande City, Texas
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