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Bilingual Customer Service Representative - Remote

Company: Insight Global
Location: Rio Grande City
Posted on: April 30, 2021

Job Description:

Job Description Day-to-Day:Insight Global is searching for 100% remote Customer Support Agents to support a nationwide COVID-19 relief effort. As a Customer Support Agent, you will serve as a direct point of contact for individuals registering for assistance, asking questions about a prior registration and seeking relief program referrals via the call center.Agents may be tasked with the following duties.-Answering inbound calls-Associating inbound documents with the appropriate case-Performing outbound calls to confirm the authenticity of submitted documents-Performing initial case reviews.Must Haves:-At least 6 months of experience in a call center or professional customer service role-Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English and Spanish fluently-Knowledge and experience with personal computers in a Microsoft Windows-based environment-Must have stable WIFI / Internet connectivity from working area-Ability to show patience and empathy, and be nonjudgmental towards distressed individuals-Strong communication, organizational, and critical thinking skills; sound judgment and attention to detailEducation:-GED or High School Diploma is preferredCompany Description Insight Global is a premier provider of talent solutions and managed services to Fortune 1000 customers across the United States and Canada.

Keywords: Insight Global, Mission , Bilingual Customer Service Representative - Remote, Other , Rio Grande City, Texas

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