Customer Service

Company: VALLEY INTN'L COLD STG
Location: Harlingen
Posted on: April 16, 2025

Job Description:

SUMMARY: Responsible for providing a diversity of complex administrative and clerical duties to include but not limited to warehouse and accounting functions with accuracy. The Customer Service S/R Clerk is responsible for contacting QA and immediate supervisor if the quality and integrity of a product arriving or shipping is in question. ESSENTIAL FUNCTION: Composing routine and non-routine correspondence to personnel and clients. Accurately compiling necessary reports as requested; formatting, proof and editing errors. Sign in all drivers arriving at the plant for delivery or pick up of loads. Report to Warehouse Supervisor on the arrival of truck drivers after the proper procedure has been done to sign the driver in. Contact Quality Control, Immediate Supervisor, and Customer if any issues with the quality and safe handling of the product. Process inbound and outbound paperwork. Responsible for inventory control. Receive and process checks and monies due to the company by the truck drivers. Download all pictures taken by warehouse team members for each corresponding load. Keeping an ongoing log of inbound, outbound loads and seals. Provide excellent customer service to customers, dispatch, and truck drivers always. Interact with employees, clients, and guests in a professional manner at all times. Other duties as assigned. QUALIFICATIONS: High School Diploma or equivalent experience Customer Service experience a plus Working knowledge of Microsoft XP and Microsoft Office. Excellent typing skills. Excellent communication and organizational skills. Bilingual English/Spanish. Excellent Math skills Ability to operate basic office equipment sufficiently to perform the job. PHYSICAL REQUIREMENTS: Must be able to sit for long periods of time. Must make use of all extremities. Must be able to reach above shoulders. Must be able to see. Must be able to identify colors. Must be able to hear. Must be able to lift and carry at least 20 lbs. +/- (varies) Must be able to bend and kneel repeatedly. Must be able to climb stairs. WORK ENVIRONMENT: Office environment ambient temperature next to Plant Warehouse 22-25 degrees and damp. Longer or irregular work hours. Employment Type: Full Time Bonus/Commission: No

Keywords: VALLEY INTN'L COLD STG, Mission , Customer Service, Hospitality & Tourism , Harlingen, Texas