Bert Ogden Infiniti Edinburg Service Advisor
Company: Fiesta Mission Motors
Location: Edinburg
Posted on: April 1, 2026
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Job Description:
Full-time Description Answer Phone Calls, Emails and Drive In’s
to address any customer concern with the highest level of response
and attention Return missed phone calls, emails, from customers
Determine if technical solution can be resolved over the phone;
escalate immediately to Shop Foreman / Service Manager to provide
immediate attention Accurately record issues and data into Dealer
Management System. Attention to detail critical Conduct
Transactions w/ system; walk customer through correction and
provide summary Communicate estimated completion time, regular
updates and follow through on each customer vehicle Coordinate the
detail of every vehicle prior to delivery Coordinate the delivery
time or pick up with each customer Follow up with Customer on
services provided; ensure they are satisfied with the work
performed Performs other duties as requested Requirements Knowledge
of methods, techniques, parts, tools and materials used in the
maintenance and repair of vehicles Experience in operational use
and maintenance of a wide variety of hand power tools, shop tools,
and automotive and electrical test equipment Understanding of basic
automotive techniques related to repair and servicing of
automobiles Ability to follow oral and written instructions with
attention to detail Willingness to learn new and innovative
automotive technologies Ability to establish and maintain
cooperative working relationships with those contacted in the
course of work to include the public Perform detailed daily record
keeping and reporting Effectively handle multiple priorities,
organize workload, and meet deadlines Work in a team-based
environment and achieve common goal Dealer Management System(s),
Outlook, and MS Office QUALIFICATIONS Must have and maintain a
valid driver’s license and an acceptable and safe driving record.
Must be 21 years old or older. Must be able to pass a drug test
screening. Must be able to pass a background screening check.
EMPLOYMENT BENEFITS INCLUDE: Paid Vacation and Holidays 401(K)
Vision Insurance Dental Insurance Medical Insurance BERT OGDEN IS
AN EQUAL OPPORTUNITY EMPLOYER
Keywords: Fiesta Mission Motors, Mission , Bert Ogden Infiniti Edinburg Service Advisor, Customer Service & Call Center , Edinburg, Texas
