Complaints Coordinator
Company: Legacy Home Health Agency
Location: Mcallen
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Salary: Starts at $17 Hourly
Complaints Coordinator Make Every Voice Count Are you organized,
detail-driven, and passionate about improving patient care? Join
Legacy Home Health Agency as a Complaints Coordinator and play a
vital role in ensuring concerns are addressed promptly,
respectfully, and in compliance with policy and regulatory
standards. At Legacy, we believe every voice mattersclients,
families, and staff alike. What Youll Do Act as the primary contact
for receiving, documenting, and resolving complaints from clients,
caregivers, and staff. Ensure timely follow-up and resolution in
alignment with internal policies, industry regulations, and
accreditation standards. Maintain a comprehensive complaints log,
track trends, and escalate issues when necessary. Collaborate with
interdisciplinary teams to identify root causes and recommend
corrective actions. Prepare reports and summaries for management
and quality improvement committees. Support staff training and
education on complaint management and service recovery. What Were
Looking For Experience in healthcare compliance, quality assurance,
or customer service preferred. Excellent written and verbal
communication skills. Ability to handle confidential information
with discretion and sound judgment. Proficiency in Microsoft Office
and electronic documentation systems. Bilingual (English/Spanish)
Required Why Join Us Supportive leadership and a collaborative team
environment. Opportunity to make a meaningful impact on care
quality and client satisfaction. Competitive pay and comprehensive
benefits package. Clear paths for career growth and advancement.
Apply today and help us create a stronger, more responsive care
experience for every client we serve!
Keywords: Legacy Home Health Agency, Mission , Complaints Coordinator, Administration, Clerical , Mcallen, Texas
